Question 1

What is a lithophane lamp?

Accepted Answer

A lithophane lamp is a 3D printed lamp that uses your photo to create a unique design in 3D. When lit, the image comes to life in glowing detail because of the different thicknesses in the plastic. Making your image, glowing art.

Question 2

How do I order a personalized lamp?

Accepted Answer

Simply upload your photo on our website, crop the images to your liking, choose your lamp style, and place your order. We'll take care of the rest.

Question 3

What kind of photos work best?

Accepted Answer

Recommended minimum 1000x1000 resolution images with good contrast (light and dark areas) produce the clearest results. Portraits, pets, and special moments are especially popular. If we receive your order with a poor image, we will contact you.

Question 4

How long does it take to receive my lamp?

Accepted Answer

We craft and ship your lamp within 1 week. Delivery times may vary depending on your location.

Question 5

What materials do you use?

Accepted Answer

Our lamps are made with durable, high quality, biodegradable filaments and CE certified electronics to ensure safety and longevity.

Question 6

Can I customize the lamp size or shape?

Accepted Answer

Not yet, as we just launched we currently only offers one model. But please email us for special inquiries. Info@lumophane.com

Question 7

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping costs and times vary depending on your country.

Question 8

How do I care for my lamp?

Accepted Answer

Keep your lamp away from direct sunlight and moisture. Clean gently with a soft, dry cloth.

Question 9

What if I'm not satisfied with my lamp?

Accepted Answer

We offer a satisfaction guarantee. If you're not happy with your lamp, reach out to us and we'll make it right.

Question 10

Are lithophane lamps safe to use?

Accepted Answer

Absolutely. All our lamps use CE marked electronics and are tested for safe, everyday use.

Question 11

What wall plug do you offer?

Accepted Answer

Currently we offer ungrounded Type C (standard EU)

Question 12

What light bulb should I use? / What color temperature works best?

Accepted Answer

By choosing different colour temperatures for your light bulbs, you can easily influence the atmosphere in a room. Warm/yellower light (2200-3000K) creates a soft, cosy and relaxed feeling, perfect for living rooms and bedrooms. Cooler light (3000-4000K, whiter or bluer) gives a fresh, energetic and focused impression, which is well suited to kitchens, bathrooms or workspaces. Simply by changing the 'warmth' of the light, you can make the room feel completely different. The images show light bulbs with a colour temperature of 2200-4000 Kelvin.

Question 13

How long does it take to ship my lamp?

Accepted Answer

We craft and ship your personalized lithophane lamp within 1 week. Delivery times vary depending on your location.

Question 14

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping costs and times depend on your country and will be calculated at checkout.

Question 15

How is my lamp packaged?

Accepted Answer

Each lamp is carefully packaged with protective materials to ensure it arrives safely and in perfect condition.

Question 16

What is your return policy?

Accepted Answer

Because our lamps are custom made from your photos, we cannot accept returns unless the product is damaged or defective.

Question 17

What if my lamp arrives damaged?

Accepted Answer

If your lamp arrives damaged, please contact us at info@lumophane.com within 7 days with photos of the issue. We'll replace it at no extra cost.

Question 18

What kind of photos work best?

Accepted Answer

High resolution images with clear details and good contrast (light and dark areas) produce the sharpest lithophanes.

Question 19

Can I use phone photos?

Accepted Answer

Yes! Modern smartphones usually capture high quality images. Just make sure the photo isn't blurry or too dark.

Question 20

Should I edit my photo before uploading?

Accepted Answer

It's best to upload the original photo without heavy filters or edits. Natural lighting works better than overly bright or stylized effects.

Question 21

Can I use group photos?

Accepted Answer

Group photos can work, but close up shots of faces or single subjects usually create the clearest results.

Question 22

What about black and white photos?

Accepted Answer

Black and white images can look beautiful in lithophanes, as the contrast often enhances the glowing effect.

Question 23

Are there any photos I should avoid?

Accepted Answer

Avoid low resolution, pixelated, or very dark images. Also, photos with busy backgrounds may lose detail when printed.

Question 24

Can I use old or scanned photos?

Accepted Answer

Yes, as long as the scan is clear and high quality. Vintage photos can make stunning lithophane lamps.

Question 25

How do I know if my photo is good enough?

Accepted Answer

If you can clearly see the subject's details (faces, shapes, or objects) without zooming in too much, it should work well.

LumoPhane

Frequently Asked Questions

General FAQ

Shipping and Returns FAQ

Selection of Images FAQ