Shipping Times

We craft and ship your personalized lithophane lamp within 1 week. Delivery times vary depending on your location.

• Domestic shipping within Sweden: free.
• International shipping: from 149 SEK. The exact shipping cost is shown at checkout and may vary by destination, weight, and service.
• Orders usually ship within 14 days of order confirmation. We reserve the right to ship within a reasonable time, but no later than 30 days from the order date.

International Shipping

Yes, we ship worldwide. Shipping costs and times depend on your country and will be calculated at checkout.

International customers: local import duties, taxes, and fees may be charged by your customs authority and are the recipient's responsibility.

Packaging

Each lamp is carefully packaged with protective materials to ensure it arrives safely and in perfect condition.

Return Policy

Because our lamps are custom made from your photos, we cannot accept returns unless the product is damaged or defective.

Our lamps are custom-made to your specifications. As such, the statutory right of withdrawal under the Distance Selling Act generally does not apply to custom-made goods.

• Returns are accepted in cases of manufacturing defects or transport damage. Please notify us promptly and no later than 7 days after delivery or delivery attempt. We will provide return or replacement instructions.
• If a discretionary return is approved for a non-defective custom item, it must be unused and in original condition and packaging. Return shipping costs may apply and are non-refundable.

Damaged Products

If your lamp arrives damaged, please contact us at info@lumophane.com within 7 days with photos of the issue. We'll replace it at no extra cost.

For manufacturing defects or damage in transit, contact us within 7 days with your order number and photos of the issue. We will arrange repair, replacement, or refund in accordance with Swedish Consumer Purchase Act (Konsumentköplagen, KKL).

Refunds

Approved refunds are issued to the original payment method. Once processed, it can take 5–10 business days for your bank or card issuer to post the credit.

Contact

Need help with shipping or returns? Email us at info@lumophane.com. Please include your order number in the subject line.