Introduction

At LumoPhane, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

• Order Information: Name, email address, shipping address, phone number, and payment information (processed securely through Stripe)
• Product Images: Photos you upload for customization, stored securely in Cloudinary
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited

How We Use Your Information

• To process and fulfill your orders
• To create your personalized lithophane lamp
• To communicate with you about your order and provide customer support
• To send order confirmations and receipts
• To improve our website and services

Data Storage & Security

Your personal data is stored securely and processed in accordance with applicable data protection laws, including GDPR. We use industry-standard security measures to protect your information.

• Payment information is processed securely by Stripe and never stored on our servers
• Images are stored securely in Cloudinary
• Order data is encrypted and stored securely

Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• Cloudinary: Image storage and processing (see Cloudinary's Privacy Policy)
• Vercel: Website hosting and analytics (see Vercel's Privacy Policy)

Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

Cookies

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Contact

If you have questions about this privacy policy or wish to exercise your rights, please contact us at info@lumophane.com.

Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top indicates when changes were made.